Refund policy
At Dear Liline, we understand the importance of a hassle-free shopping experience. Our return policy is designed to ensure your satisfaction with every purchase. However, since all Dear Liline items are made to order and processed once an order is placed, we are unable to offer exchanges or refunds unless the items are deemed faulty by us and the issue cannot be rectified. Below are the key details of our return policy:
1. Returns Eligibility
• We accept returns within 7 days from the date of delivery.
• Returns are only accepted for the following reasons:
• Necessary alterations:
• Taking in (e.g., removing 1/2 inch or so from the bodice or waist of the dress)
• Length adjustments (e.g., shortening the dress if it’s too long)
• Lengthening adjustments (e.g., this option is only applicable to certain dresses)
• Wrong item sent: If you receive the wrong item (e.g., you ordered dress A but received dress Z).
2. Return Rejections
A garment returned for alterations will be rejected if:
• The original tags are not attached.
• It’s not in its original packaging.
• It’s not in pristine condition.
• It has been washed.
• It has been worn or used.
If the returned item(s) do not meet the above criteria, they will be returned to you at your expense.
3. Return Process
• Pack the dress/item securely and include a return shipping label inside for return shipment to you once alterations are completed.
• Ship it back to us using a reliable carrier.
Mail Your Returns to:
Dear Liline
2 Division St Suite 307
New Rochelle NY 10801
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item or damaged item).
5. Custom-Made Dresses
Please note that custom-made dresses (including personalized designs) are non-returnable unless there’s a defect or error.
All our garments are handmade, and materials are sourced specifically for your order. We work closely with our customers to achieve the best possible results.
Quality Check
Our garments undergo rigorous quality checks to ensure that all pieces meet our high standards and are in excellent condition before shipping. This process includes capturing detailed images of all items prior to packaging as an extra step in our quality assurance.
Measurements
Dear Liline garments are tailored in three ways:
• Made to Measure: Made to fit your child’s actual measurements. Please send in measurements when placing your orders (in the note section in cart).
• Custom Made Dresses: Made to your specifications. Measurements are required; email or text us for more details.
• Standard True to Size: Measurements are not required for us to construct your garment.
Satisfaction Guarantee
Your satisfaction is our priority. If you have any questions or need assistance (e.g., help with sizing or taking measurements), please reach out to us via text at 646.610.1419 or WhatsApp. We’re here to make your Dear Liline experience delightful!
Care Instructions
Most of our dresses should be hand-washed in cold water or machine-washed on a gentle cycle with cold water. Use non-chlorine bleach and line dry/air dry.
Alteration Disclaimer
If you choose to have alterations done elsewhere for any reason, it will be at your own discretion and expense, without any reimbursement from Dear Liline.
Thank you so much for shopping with us. We can’t wait to get started on your garment!